Client/Caregiver Ontario Perception of Care (OPOC) Survey Results
The Ontario Perception of Care (OPOC) is a tool designed and validated by the Centre of Addictions and Mental Health (CAMH). The tool aims to measure the perception of care of clients attending an agency from 8 perspectives grouped into 38 statements.
Summary of Results
Over a 12 month period (from April 1, 2021 to March 31, 2022), 33 clients and 18 caregivers completed the OPOC questionnaire.We're proud to share a number of highlights reporting positive experiences children and youth have had with Youthdale Treatment Centres:
Why use OPOC?
OPOC is a validated tool used by many agencies across Ontario. Accreditation Canada accepts this tool to measure the clients’ perception of care.
Questions specific to clients’ experience cover the following areas:
Access/Entry to Services
Services Provided
Participation/Rights
Therapists, Staff, Support Workers
Environment Discharge, Program Completion, Treatment
Overall Experience
Inpatient/Live-In Treatment Services
Questions specific to caregivers’ experience cover the following areas:
Involvement and Engagement
Education and Support
Personal Support
Environment
Perception of Loved One’s Care
Overall Experience
Live-In/Inpatient Treatment Services
Interested in providing your own feedback?
Contact us at experience@youthdale.ca
